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Privacy Data Protection & Transparency

Privacy Policy

Veloci Global Markets (“VGM”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard information when you access our website, client portal, and related services (the “Platform”).

Transparency Notice: We do not sell personal data. We only collect what is necessary to provide security, access control, analytics, platform reliability, and support operations.

1. Scope

This Policy applies to information collected through the Platform, including during account registration, verification, login, support requests, and when you interact with our pages.

2. Information We Collect

We may collect the following categories of data:

  • Identity & Contact: name, email address, phone number (where provided).
  • Account & Security: login sessions, verification status, authentication tokens, IP address.
  • Technical Data: device identifiers, browser type, OS, page interactions, referral URL.
  • Usage Data: platform usage patterns, features used, navigation events.
  • Support Data: messages, attachments, and communication history with support.

3. How We Use Your Data

We process data for legitimate operational and security purposes, including:

  • Creating and maintaining accounts, sessions, and verification workflows.
  • Preventing fraud, abuse, and unauthorized access.
  • Monitoring performance, stability, and feature reliability.
  • Providing customer support and responding to inquiries.
  • Improving the Platform, features, UI/UX, and security architecture.
  • Complying with legal obligations, where applicable.

4. Legal Basis (GDPR-Aligned)

Where applicable, we process personal data under one or more of the following legal bases:

  • Contract: when processing is needed to provide our services.
  • Legitimate Interests: platform security, fraud detection, service improvements.
  • Consent: for optional features (e.g., marketing communication, where offered).
  • Legal Obligation: where required under applicable regulations.

5. Cookies & Similar Technologies

We may use cookies and similar technologies to enable platform login persistence, analytics, and performance monitoring. You can control cookies through browser settings. Disabling cookies may impact certain features.

6. Sharing & Disclosure

We may share data with trusted processors and vendors to operate the Platform, including:

  • Hosting and infrastructure providers.
  • Security monitoring and fraud prevention systems.
  • Analytics tools (used in aggregated form where possible).
  • Support communication services (email ticketing).

We may disclose information if required by law, court order, or regulatory obligation, or to protect the rights, safety, and integrity of users and the Platform.

7. International Transfers

Your data may be processed in jurisdictions outside your country of residence. Where applicable, we implement safeguards such as contractual protections and security controls to maintain an appropriate level of protection.

8. Data Retention

We retain information only for as long as necessary for the purposes described in this Policy, including security, compliance, dispute resolution, and service improvement.

9. Security Measures

We apply administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • Transport-layer encryption (HTTPS).
  • Access controls and session handling.
  • Verification and authentication workflows.
  • Monitoring for suspicious activities.

10. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of data (subject to legal limitations)
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent (where applicable)

To exercise these rights, contact us using the email below.

11. Children's Privacy

The Platform is not intended for individuals under the age of majority. We do not knowingly collect data from minors. If you believe a minor has provided personal data, contact us and we will take appropriate steps to remove it.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page with a revised effective date. Continued use of the Platform constitutes acceptance of the updated Policy.

13. Contact

If you have any questions regarding this Privacy Policy or your data, contact: support@veloci-global-markets.online